Xavier Bradley
Technical Program Manager · Front-End Engineer
Salt Lake City, UT · xvrbradley@gmail.com · github.com/xxvxxr · linkedin.com/in/xavier-bradley
Summary
Technical program manager and front-end engineer with 4+ years shipping production interfaces and operational systems across FinTech and Ecommerce. Translates technical diagnostics into roadmap decisions, partners with UX research and design teams from contextual inquiry through delivery, and runs the operational discipline (SOP authoring, delta reporting, knowledge architecture) that turns shipped features into measurable team-level outcomes. CPM (University of Utah).
Experience
Tesla
Business Process Specialist, Customer Support Business Operations
2024 – Present · Salt Lake City, UT
- Designed and deployed a structured SOP and article system for the Collections and Payment Resolution teams; reduced routine specialist escalations by 60%+, compressed median channel resolution time by ~25%, and shifted specialist workload toward higher-complexity, authority-dependent cases.
- Built a delta reporting framework tracking inquiry complexity pre- and post-SOP deployment, surfacing coaching signals for team leads and identifying article coverage gaps for continuous improvement.
- Authored operational knowledge base content governing cross-border fulfillment workflows across LATAM markets — establishing clear team boundaries and reducing ambiguity on returns, payments, and escalation routing.
- Served as live operational notetaker during ecommerce process reviews, surfacing and tagging 13+ action items spanning SOP gaps, system deficiencies, and immediate escalation needs.
- Identified and documented authority-dependent scenario gaps (PIN releases, fee waivers, vendor coordination) that articles cannot resolve — creating a targeted roadmap for system access integration.
Rebuy Engine
Technical Support Engineer
2023 – 2024 · Remote
- Triaged customer-reported issues across multiple stack layers (theme/widget, purchasing system, inventory data) to determine root cause — preventing surface-level fixes and routing to the correct resolution path.
- Translated technical diagnostics into clear customer-facing communications via Intercom and Jira, calibrated to a non-engineering merchant audience.
- Assisted customers with platform integration issues including authentication errors and incorrect data source configurations, improving their ability to connect and succeed.
- Partnered with engineering to surface recurring merchant pain points that warranted upstream product fixes.
Prestige Financial
Front-End Software Engineer
2021 – 2022 · Salt Lake City, UT
- Partnered with UX research and design (lead designer: Stephanie Jae) on an internal case management application for a $1.1B / 43,000+ account auto-finance collections book — replacing a fragmented six-app workflow.
- Led QA reviews and design workshops with the UX team before deployment, catching specification drift before it shipped.
- Enforced accessibility standards organization-wide through a reusable component library adopted across multiple internal products.
- Outcomes during tenure: 40% productivity gain replacing legacy software, 10x page-load improvement, 15% lower infrastructure cost, $1.2M revenue potential unlocked.
Atomic Financial
Software Engineer
Jan 2022 – Jan 2023 · Salt Lake City, UT
- Owned the connector engineering pipeline that grew direct deposits for fintech clients — drove 20–35% conversion rate increases across financial data integrations.
- Set up real-time monitoring infrastructure (DataDog) that gave the team and customer-success partners visibility into connector health before churn-causing incidents reached customers.
- Revamped user interfaces to improve dev velocity and reduce specification drift.
Woobie
Front-End Engineer
Feb 2021 – Dec 2021 · Remote
- Directed Agile team delivery — daily stand-ups, code reviews, and task prioritization ensuring on-time stable releases.
- Co-developed a real-time data visualization API in close partnership with UX designers.
Big-D Construction
CRM / Proposal Product Manager
Jan 2019 – Oct 2020 · Salt Lake City, UT
- Championed the integration of a CRM system across regional and statewide offices, starting with a gap analysis of the legacy Excel-based proposal process.
- Pivoted the proposal workflow from static Excel inputs to a dynamic, multi-input CRM workflow; ran multiple simultaneous proposal projects through implementation to validate the new process against live work.
- Spearheaded rollout of a CRM database that connected to essential company software, then led implementation and training across the organization to make the new workflow stick.
- Developed cross-department workflows and a ticketing system that boosted inter-departmental collaboration and centralized project execution.
- Collaboratively prepared and proofed proposals throughout the rollout, ensuring the system held up under real proposal volume.
Skills
- Product & operations
- Roadmap planning, SOP authoring, delta reporting, stakeholder alignment, cross-functional delivery, Agile/scrum, knowledge base architecture
- Engineering depth
- JavaScript, TypeScript, React, Next.js, Angular, Blazor, C#/.NET, Node.js, REST/GraphQL
- AI & tooling
- Claude Code, GitHub Copilot SDK, MCP servers, multi-agent orchestration, Power BI integration
- Domain
- FinTech, Ecommerce (B2B/B2C), LATAM market operations, A/B testing support, performance monitoring
- Collaboration
- Figma, Jira, Azure DevOps, Postman, Loom, Intercom, GitHub
Certifications
- Certified Project Management Professional (CPM) — University of Utah · Apr 2024
- Certified UX Specialist (CUSX) — V School · Aug 2021
- Full Stack JavaScript Engineering — V School · Aug 2020